Three services. Fixed pricing.
Document organisation, schedule coordination and family archive — each with a clear scope.
Back to HomeOur approach
Every Hearthline engagement begins with a written scope. Before any session, scan or coordination period starts, we send a document that describes exactly what is included — which documents will be handled, how many households are involved, what outputs will be produced, and how long the work will take. The family signs off, and that scope does not change without a new written agreement.
Within each service, we work alongside the family rather than taking materials away. For organisation sessions, we sit at the household. For coordination, both households receive the same communications. For archive work, family members attend the two training sessions so the resulting system is genuinely theirs to use independently.
Written scope first
Agreed before work begins, signed by both parties
Family present
Sessions and scanning done with the household
No advisory role
We organise; decisions stay with the family
Outputs belong to you
Every index, log and archive is yours from day one
Family Records Organisation Session
A two-hour session that brings a household's family documents into one clear order: identity papers, certificates, school and residence records, correspondence and any copies held by different relatives. The administrator sorts alongside the family, labels folders, and produces a written index showing what exists and where it is kept. Frequently used by families preparing to speak with their own qualified professional and wanting the paperwork settled first. Includes one follow-up call within a month.
What is included
- Two-hour on-site session at the household
- Labelling and folder organisation of all documents
- Written index listing every item and its location
- One follow-up call within 30 days
How the session works
Scope call — We discuss what documents are in the household and set a suitable date for the session.
On-site session — Administrator arrives at the household and works through documents with the family over two hours.
Index handover — Written index is produced and left with the family at the end of the session.
Follow-up call — Within 30 days, we call to answer questions about the index or add items that were missed.
Household Schedule & Logistics Coordination
A three-month arrangement supporting families that need a neutral hand keeping shared arrangements organised. Covers building a shared calendar for school terms, appointments and handovers, sending reminder notices to both households, maintaining a written log of scheduled events, and preparing a monthly summary. Logistics only: the service records and organises what the family has already agreed and does not propose, interpret or decide any arrangement.
What is included
- Shared calendar built and maintained for three months
- Reminder notices sent to both households before each event
- Written log of all scheduled events maintained throughout
- Monthly summary sent to both households
- Neutral: we record only what has been agreed
How the coordination works
Setup call — We gather existing arrangements from both households and build the initial shared calendar.
Ongoing reminders — We send notice to both households ahead of every scheduled event.
Monthly summary — At the end of each month, both households receive a summary of what was scheduled and logged.
Updates as needed — Changes to arrangements are added to the calendar and log when notified by either household.
Family Archive & Records Programme
A complete archive project for extended families keeping records across several homes and states. Includes collection and scanning at archival resolution, an agreed folder structure, controlled access for up to eight named relatives, a printed master index, a physical folder set held by the household, and two training sessions on retrieving and adding files. Runs six to ten weeks depending on volume. Delivered with encrypted storage, a duplicate physical backup, and a written archive description.
What is included
- Collection and archival-resolution scanning of all documents
- Agreed folder structure across all participating households
- Controlled access for up to eight named relatives
- Printed master index and physical folder set
- Encrypted digital storage with duplicate physical backup
- Two training sessions for family members
- Written archive description document
Timeline: 6–10 weeks depending on document volume
Choosing the right service
A quick reference to help you decide which service fits your situation. You can also contact us to talk through it.
| Feature | Records Session RM 510 |
Schedule Coord. RM 2,240 |
Archive Programme RM 4,380 |
|---|---|---|---|
| Document sorting and labelling | — | ||
| Written document index | — | ||
| Shared calendar management | — | — | |
| Reminder notices to both households | — | — | |
| Monthly written summary | — | — | |
| Archival-resolution scanning | — | — | |
| Encrypted digital storage | — | — | |
| Multi-household access (up to 8) | — | — | |
| Physical folder set and printed index | — | — | |
| Training sessions for family members | — | — | |
| Follow-up call included | Ongoing | During programme |
Best for
Records Session
Families with one household needing their documents sorted before a meeting with a solicitor, adviser or any professional that requires paperwork in order.
Best for
Schedule Coordination
Families managing shared arrangements across two homes who need a neutral party keeping the calendar, logs and reminders — without anyone having to rely on the other household to pass information along.
Best for
Archive Programme
Extended families with records spread across several homes and states who want one permanent, searchable structure that multiple relatives can use — with proper backup and training.
Standards across all services
Practices that apply regardless of which service a family chooses.
Written scope before start
Every engagement is scoped in writing and agreed before any work begins.
PDPA compliance
All personal data is handled in line with Malaysia's Personal Data Protection Act 2010.
Strict confidentiality
No family information is shared with third parties without explicit written instruction.
Encryption for digital files
Where digital files are created or stored, encryption at rest and in transit is standard.
No advisory opinions
We do not give legal, financial or welfare opinions on family arrangements — ever.
Plain English outputs
Every index, log and archive description is written to be used without us present.
Pricing
Records Session
RM 510
per household session
- Two-hour on-site session
- Written document index
- One follow-up call
Schedule Coordination
RM 2,240
for three months
- Shared calendar built and maintained
- Reminders to both households
- Written log and monthly summary
- Neutral, logistics-only role
Archive Programme
RM 4,380
complete programme, 6–10 weeks
- Archival scanning and folder structure
- Access for up to 8 relatives
- Encrypted storage + physical backup
- Printed index + two training sessions
Not sure which service fits?
Send us a brief message describing your situation and we will suggest the most practical option — no commitment needed to ask.
Send a Message